Privacy Policy

Effective Date: July 17, 2025

Last updated: April 2, 2026

1. Introduction

Aquila Laundry ("we," "our," or "us") operates a mobile and web-based laundry service platform that connects customers with laundry service providers. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application and web service.

2. Information We Collect

We may collect the following types of data:

a) Personal Information

• Phone number for authentication
• Email address for authentication
• Account Information: When you register, we collect your email address, name, phone number, and password credentials.
• Authentication Data: We use Firebase Authentication, which may collect Google account information if you choose to sign in with Google.
• Contact Information: Phone number for order coordination and SMS notifications.
• Profile Information: Apartment name, user level, and preferences.

b) Service Usage Information

• Transaction details for orders and payments
• Order Details: Laundry service types, quantities, pickup/delivery dates, and special instructions.
• Payment Information: M-Pesa transaction details, payment amounts, and payment status.
• Service Preferences: Preferred service providers, business hours, and service history.
• Referral Information: Referral codes, referral relationships, and referral rewards.

c) Technical Information

• Device information for improving app performance
• Location data to enhance user experience and service accuracy
• Location Data: We collect your address, latitude, and longitude coordinates for pickup and delivery services.
• Device Information: Device type, operating system, and unique device identifiers.
• Usage Data: App usage patterns, feature interactions, and session duration.
• Push Notification Tokens: FCM (Firebase Cloud Messaging) tokens for sending notifications.
• Log Data: Server logs, IP addresses, and access times.

3. How We Use Your Information

Your information is used for the following purposes:

• To authenticate and verify your identity
• To process and manage transactions
• To improve the performance and functionality of the app
• To enhance customer support and service delivery
• To analyze usage patterns and improve user experience
• Service Provision: Coordinate pickup and delivery, match you with service providers, and process laundry orders.
• Payment Processing: Process M-Pesa payments and manage transaction records.
• Communication: Send order updates, notifications, and customer support messages via SMS and push notifications.
• Account Management: Manage your profile, track user levels and badges, and maintain service history.
• Location Services: Provide accurate pickup/delivery coordinates and optimize service routes.
• Referral Program: Manage referral codes, track referrals, and distribute rewards.
• Analytics: Analyze usage patterns to improve our services and user experience.
• Safety & Security: Prevent fraud, ensure service quality, and maintain platform security.

4. Sharing of Information

We do not sell or rent your personal data. We may share your information with third parties only in the following circumstances:

a) Service Providers

With service providers who help us operate and maintain the app - We share your order details, contact information, and location data with assigned laundry service providers to fulfill your orders.

b) Payment Processors

We share payment-related information with M-Pesa and payment processing services to complete transactions.

c) Firebase Services

We use Firebase (Google) for authentication, database storage, and push notifications. Your information is processed according to Firebase's privacy practices.

d) Legal Requirements

To comply with legal obligations or respond to lawful requests - We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

e) Safety and Protection

To protect our rights or the safety of our users - We may share information when necessary to prevent fraud, ensure service quality, or address security concerns.

5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

• Encrypted data transmission using HTTPS/TLS
• Firebase Security Rules for database access control
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure storage of sensitive information

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Fulfill legitimate business purposes

7. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain data collection features by adjusting your device settings.

Under applicable data protection laws, you have the right to:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Request transfer of your data to another service.
• Objection: Object to processing of your information.

8. Location Data

We collect and use precise location data to:

• Provide accurate pickup and delivery services
• Match customers with nearby service providers
• Optimize delivery routes and timing
• Calculate service areas and availability

Location data is stored securely and used only for service provision purposes.

9. Push Notifications

We use Firebase Cloud Messaging to send notifications about:

• Order status updates
• Pickup and delivery reminders
• Promotional offers and service updates
• Account-related notifications

You can manage notification preferences in your device settings.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be processed and stored on servers located outside your country. We ensure appropriate safeguards are in place for international data transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the effective date and posting a notice within the app or on our website.

13. Contact Information

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

• Email: aquilatech22@gmail.com
• Phone: +2547 125 123 58
• Address: Nairobi, Kenya

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